Shipping & Returns

Shipping

At Henry & George we endeavour to dispatch your order as quickly as possible without jeopardising product quality. Our products are made to order and have varying times needed for production and dispatch.

Jigsaw Puzzles

Shipping to New Zealand 7-12 business days $28 NZD
Shipping to Australia 1-10 business days $8-$20 AUD
Shipping to USA 6-12 business days $30 USD
Shipping to Europe 8-14 business days 30 Euros
Shipping to the UK 8-14 business days 25 Pounds

Due to the weight and size of the Jigsaw puzzles shipping costs to the USA and Europe are more expensive. International shipping is available, all duties and taxes are the recipients responsibility and must be paid by the recipient.

Shipping is calculated at checkout.

The above shipping information is a guideline only, these estimates may differ due to unforeseen circumstances

Please allow additional delivery times during peak seasons.

RETURNS

It is really important to us for you to LOVE your product; we have gone to great detail in our product descriptions and visual examples so our customers will know exactly what to expect when receiving one of our products, and will be happy when it arrives. Our Products are all custom made-to-order, therefore we do not accept returns unless the item is damaged in transit or faulty. No refunds are given if you change your mind!

If you feel you are not satisfied with your product, please get in touch with us at info@henryandgeorge.com and we will endeavour to solve the problem.

Under consumer law, products will be replaced if they arrive damaged, faulty or are different to how they are described on our website.

All returns must be made within 14 days of receiving your order. If 14 days have passed since you received your order, then unfortunately we can’t offer you a refund or exchange. When exchanging your product the cost of shipping your product back to us is at the purchasers expense and is non-refundable. Items must be returned in their original condition and packaging. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If your product arrives damaged, you must contact us immediately via email within 24 hours of receiving your goods; you must provide photos of the damaged product and packaging. Please do not discard the packaging until sufficient evidence has been provided to us.

TIP: Buying a gift for someone else? Avoid getting the incorrect size or product and give them the gift of choice with a Henry and George Gift Voucher

Gift Vouchers are non-refundable and cannot be exchanged for cash, so please choose carefully when ordering your Gift Voucher.